At the turn of the millennium, NEI Technologies Pvt. Ltd. was launched as the new face of customer experience resulting from the marriage of Computer Telephony Integration and Voice Automation Technologies.

A business that caters to India's largest IT-enabled services platform, NEIT currently serves a clientele of 4.4-million end-users in addition to holding a reach of 90 million potential customers. The solutions provide complete back-end connectivity with 10,000 distributors spread across the nation. NEIT has a staggering advantage of penetrating through to the common man across any state in this country, having made 44 speech-enabled automated voice call service platforms installed nationwide with speech recognition in 9 Indian regional languages; while 3 additional regional languages are in the process of being incorporated.

Despite catering to such large numbers and diversities, NEIT has taken the endeavor one step further than its competitors by providing Transaction Enabled services made available on a universal telephone number and SMS code that works locally for its clients and end-users. This, NEIT believes, is of critical importance to the development of the nation.