Fequently Asked Question

Q.1 Whom can I contact in case I need some assistance?

ANS:-For any assistance pertaining to supply of Indane supplies your distributor is always at your service to help you,however if you desire you may contact our Customer Service Cell or our Officer. At Indane Showroom name and telephone number of our officer is displayed.

Q.2 Whom can I contact in case I need some assistance?

ANS:-Green Label signifies high thermal efficiency of 68% or more and is confirming to IS: 4246. Other LPG stoves have thermal efficiency of 64% thus using Green Label LPG stoves will save precious fuel. The other advantages are as follows: 1It is manufactured in a dedicated production line with stringent quality control checks. 2 Each piece is serially numbered and BIS authorities certify each lot. 3 Each Green label LPG stove carries a copy of BIS certificate and sold in a special packaging as per laid down specifications. 4 3 years warranty on Green label LPG stove as compared to 1-year warranty on other LPG stoves. .

Q.3 What is Suraksha LPG hose and what are its special features ?

ANS:-Suraksha LPG hose is manufactured by LERC approved and BIS approved manufacturers as per IS - 9573: 1998 Type-4. It is manufactured under stringent quality control checks on raw materials and during its processing stage and on finished products. Its salient features are: 1.Three layered construction i.e. inner and outer layers are made of special quality rubber and middle layer made of braided Copper / Brass coated high carbon steel wire mesh which eliminates various deficiencies of rubber tube. 2.Suraksha LPG hose has longer life of 5 years. 3.Suraksha LPG hose is crack proof, rodent cannot cut through steel braided wire mesh. 4.Outer layer is fire resistant and Weather & abrasion resistant. 5.Each tube carries the details of batch no., month/year of manufacture, replace before Month/year. 6.Packed and sold in a specially designed pouches. Details such as manufacturer, MRP, Length of piece, instruction card and safety tips for usage of LPG & Suraksha LPG hose are printed on each pouch.

Q.4 What is LPG?

ANS:-Liquefied Petroleum Gas (LPG) is a mixture of hydrocarbons, which are in gaseous state at ambient temperature and pressure but these are liquefied under pressure for easy storage, handling and transportation in pressurized vessels. It is obtained through Crude Oil refining or from Natural Gas through fractionation. Butane and Propane are the main constituent hydrocarbon's in LPG. Others present in traces or small fractions are Iso-butane, butylene, n-butane, propylene etc.

Q.5 What are the uses of LPG?

ANS:-LPG is one of the safest, economical, eco friendly healthy cooking fuels for all. LPG is being used a cooking fuel's in most urban and semi urban household's. The rural population is also increasingly using it. Besides domestic usage, LPG is often used as an efficient source of energy in various industrial and commercial applications. Some of the important areas where LPG is used extensively are:Usage Sector Applications
Metal cutting Provides stable high temperature required for the purpose. Also provides clean cuts.
Kiln and Furnaces Used In incinerators,crematoriums,ceramic and brick kilns, For heat treatment etc.
Process Industries Extensively used in Glass, automobile and textile industries for glass blowing, paint drying/ surface coating and singing activities. Also used by Electronics industry involved in TV picture tube manufacturing etc.
Fabrication Used for providing homogeneous temperature bath required for melting operations with lead.

Q.6 Do I need to buy a hotplate from the LPG distributor only?

ANS:-For availing of an LPG connection, a customer should be in possession of an ISI mark hotplate and rubber tube. All Indane distributors do maintain a range of ISI mark High Thermal effecient, Fuel saving Green Label LPG hotplates for its ready availability for the prospective / existing customers. However it is not incumbent upon you to purchase it from the distributor only. Incase you have an ISI mark hotplate available with you, the distributor shall check it at your premises against a nominal payment of Rs. 150/-. The distributor has to complete such an inspection within 7 days from the date of such a payment by the customer.

Q.7 What do I need to check when I receive my refill?

ANS:-You may undertake simple checks at the time of your refill receipt :- Check the seal of the cylinder Check the safety cap. It should not have any cracks Remove safety Cap and check for leakage from the valve. Usually in case of any leakage from the Cylinder valve, the safety cap will pop off at the time of removal. This can be further reaffirmed by placing your thumb on the cylinder valve Get the new cylinder connected with the hotplate and make sure that no leakage is observed. Have it removed, fit the safety cap on the cylinder valve and store it aside at a safe cool place Reconnect old cylinder in use Pay the cash and acknowledge the 2nd copy of the cash memo / refill voucher

Q.8 How should I maintain my domestic LPG installation?

ANS:-Clean the hotplate after each cooking Clean the rubber tube with wet cloth after cooking Check rubber tube for any cracks Close the pressure regulator knob Clean up the choked holes of the burner, but once it is cooled off lest you hurt yourself touching a hot burner

Q.9 Why is the flame yellow and there is lot of soot information?

ANS:-In case of improper Air-LPG mix, yellow tipped flame-generating soot shall be seen at the burner ends. Excess LPG in the combustible mixture often results in such flame. Get your burners checked.

Q.10 Are there any design specifications for the LPG cylinder manifold?

ANS:-LPG cylinder manifold should be designed and tested as per IS - 6044

Q.11 How can I buy bulk LPG?

ANS:-In case you require bulk LPG for your industrial/ commercial uses, you may contact the nearest Indane Area Office for necessary assistance.

Q.12 How do I get a new domestic (14.2 kg/5 kg cylinder)Indane connection? Where is my nearest LPG distributor located?

ANS:-Indane is available for domestic use in 14.2 Kg capacity cylinders and also in 5 Kg capacity cylinders in select few cities primarily in hilly / rural areas in the country.New LPG Connections are now Available on Demand across the country. In case you do not have an LPG connection from any of the PSU Oil Companies in your name and you have a separate cooking area in your house you can have an Indane domestic connection in your name. For a domestic connection, you can visit nearest Indane distributor serving in your area with a valid proof of residence. Any one of the following documents can be produced for proof of residence :- Ration Card Electricity Bill Telephone Bill Passport Employer's Certificate Flat allotment / possession letter House registration papers LIC policy Voter’s Identity Card Rent Receipt PAN card issued by the Income Tax department Driving License Note: In Karnataka and Tamil Nadu, as per the requirement of the State Government, Ration Card is a must for issue of new connection for

Q.13 Do I have to get my domestic installation checked?

ANS:-As per Sudha Joshi Committee’s recommendations, safety audit of the domestic installations should be carried out once in every two years. Your Indane distributor’s trained mechanic carries out such an audit at your place. You pay a nominal charge of Rs. 40/- to your distributor, for which a cash memo is issued to you. You should ensure that the mechanic carries an identity card with him confirming his identity as an authorized person from your distributor for carrying out such an inspection. In case of doubt, it is advisable to seek confirmation from your distributor to rule out any imposters.

Q.14 What Are the Standard tariff Rates applicable for Indane Services?

ANS:-Various approved Indane tariff rates are as follows :-
SN Tariff Head Rate(Rs)
1 (a) Security Deposit for Cylinder (14.2 kg) - in the rest of India, except North Eastern States In the seven North Eastern States 1250.00
(b) Security Deposit for Cylinder (5 kg) 350.00
(c) Security Deposit for Cylinder (19 kg) 1500.00
2 Security Deposit for Pressure Regulator 150.00
3 Hotplate Inspection charges at the time of release of new connection 150
4 Installation charges for New Connections 25.00
5 Administrative charges for release of DBC 25.00
6 Administrative charges seeking confirmation of Termination voucher(TV)/CTA/Transfer terminations voucher. 25.00
7 Mechanic visit charges other than leakage (cylinder and PR Leakage complaints are attended free of charge) 40.00
8 Administrative charges for issuance of DGCC including cost of DGCC 25.00

Q.15 How do I transfer my Indane connection?

ANS:-In case you are shifting your residence, you may follow either of the following options :- Within the same distributor's area of operation -- Just advise your distributor your new address with supporting proof of residence so that he effects the change in his records and your future supplies shall then be sent to your new place of residence.

Q.16 Why do I find sweating on the cylinders?

ANS:-If the rate of withdrawal of LPG is higher than the designed rate, the cylinder starts sweating and you would see condensation on the body of the cylinders. If the cylinders in the manifold are regularly sweating, it is advisable to check your LPG consumption rate vis-à-vis the Cylinder manifold design. Consult your nearest Indane Area Manager or a technical consultant, you may require to increase your cylinder manifold bank.

Q.17 Why does the flame lift from the burner port?

ANS:-The right mix of LPG and air is required to give you the best blue coloured flame at your burner port. In case of any imbalance of Air-LPG mixture such things can happen. If air is more in the combustible mixture, the flame will lift off the burner port. You may get your burners checked as they may require a little repair or cleaning etc to ensure right combustible mixture at the burner port. In case the pressure is higher than the designed rating, the flame may lift off the port. Please get the pressure regulator checked.

Q.18 How do I get a new connection for non-domestic, i.e. commercial/industrial (19 kg cylinder) use?

ANS:-In case you intend to have LPG supplies for commercial or Industrial use, you can avail Indane connection in 19 kg capacity cylinders. Non-Domestic connections are released at following security deposit rates :- Cylinder Rs. 1500/- per cylinder Pressure Regulator (PR) Rs. 150 per PR As per the rules laid out by Department of Explosives, LPG can be stored up to 100 Kgs without an explosive license in unconnected cylinders. Hence, in case your requirement is up to 100 Kgs you can have a gas connection from your nearest Indane dealer for your industrial / commercial usage. However, in case your LPG requirement for industrial/ commercial usage warrants higher storage of LPG, you will be required to install a manifold where all the cylinders are to be kept connected for supplying LPG to the end usage area through a network of LPG pipelines.

Q.19 What is the procedure to maintain the quality of cylinders?

ANS:-LPG Cylinders are manufactured as per BIS 3196 through manufacturers approved by the Chief Controller of Explosives, Nagpur (CCOE). Each and every new LPG cylinder is checked and marked by BIS (Bureau of Indian Standards) after various tests carried out as per the BIS codes and Gas Cylinder Rules, 2004, before putting them into circulation by the Public Sector Oil Companies. Thereafter, each LPG cylinder is checked at the LPG Bottling plants and only the ones which are meeting the Standards as specified in the Gas Cylinder Rules are filled, checked and sent to the Distributors for distribution to the customers. All new LPG cylinders are required to be put to first Statutory Testing after 10 years. Thereafter, the cylinders are put to statutory testing every 5 years. Such testing of LPG cylinders is done through agencies approved by CCOE as specified in The Gas Cylinder Rules 2004 and once again put into circulation only if the cylinders pass the required Pressure Tests.

Q.20 What is the procedure for repairing/replacing damaged cylinders?

ANS:-LPG cylinder found requiring repairs is put to Hot repairs once in its lifetime as per BIS code of practice. Each and every Hot repaired cylinder is also certified for use by BIS and is accordingly put into circulation. Any LPG cylinder which has undergone one Hot repair, if is found damaged subsequently, is scrapped.IOC strictly follows the above and introduces new LPG cylinders as replacement to the cylinders scrapped.

Q.21 Is it possible to know when a particular cylinder is scheduled for testing?

ANS:-On one of three vertical stay plates (side stems) of the LPG cylinder, the date is coded alpha numerically as A or B or C or D and a two-digit number following this e.g. D06. The alphabets stand for quarters - A for Qtr. ending March (First Qtr), B - Qtr. ending June (Second Qtr), C-Qtr. ending Sept (Third Qtr), & D for Qtr. ending December (Fourth Qtr). The digits stand for the year when the cylinder is due for Statutory testing as explained above. Hence D06 would mean that the particular cylinder is to be taken for the next Statutory Testing by December 2006. In any case, this is not the date of EXPIRY of PHYSICAL LIFE of the CYLINDER . It is further clarified that, during service, every empty LPG cylinder when it comes from the Distributor to the Bottling Plant for filling, is checked for its condition including the marked date for Statutory Testing due. Cylinders due for testing are segregated and sent for testing.